Kapverden Tours

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Terms & Condictions

1.GENERAL CONSIDERATIONS

These general Terms and Conditions define the terms and conditions governing the provision of travel services by Kapverden Tours, LDA (hereinafter referred to as “Kapverden Tours”, “We” or “our(s)”) to the CONTRACTING PARTY (hereinafter referred to as “Customer(s)”, “You”, “Traveler(s)” or “User(s)”) comprising travel packages, activities, transfer services, air and ferry tickets issue; hotel and vehicle reservation, with the issue of the respective vouchers; and other services inherent to the activity of travel and tourism agency (hereinafter referred to as “Travel Service(s)” or “Service(s)”).

It is the Client and/or Traveller’s responsibility to familiarize himself/herself with all the terms and
conditions contained herein and to familiarize himself/herself with all the terms and conditions of the
chosen services offered by the various Suppliers.

2. INTERPRETATION

In these Terms and Conditions, unless the context clearly indicates to the contrary, the following words
and expressions shall bear the meaning hereinafter assigned to them.

3. PRESENTATION

Kapverden Tours is an incoming tour operator and DMC (Destination Management Company) created 100% by national travel agents located in the capital city of the country, Praia, island of Santiago Cape Verde, with share capital of 2500,000$00, under registration number: NC: 291135790/329240120220804.

4. INTERMEDIARY ROLE 

Kapverden Tours acts as an intermediary between its Customers and national Suppliers, whose Services are related to the areas of hotels, transportation, leisure, restaurants, “shows”, etc. (hereinafter referred to as “Suppliers”), providing standardized and tailored Travel Services.

5. SUPPLIERS

Suppliers are the companies and/or individuals responsible for the final services, such as:

hotels, airlines and shipping companies, land carriers, car rental companies, tour guides, translators, restaurants etc. Suppliers are responsible for providing their Services, being obliged to reimburse the Customer in the event of poor quality of Services provided, negligence, imprudence, malpractice, bad faith, deceit, coercion, guilt, as well as if for their own damaging action or omission, considering the extent of its obligations, incur the Client at any cost in addition to what is contracted.

7. BOOKING POLICIES

  • Any requests for price quotes and reservations will receive written responses per email: kapverdentours@gmail.com
  • When making an enquiry, please provide comprehensive details. If you have any specific requirements, kindly submit them in writing, and the Company will endeavour to accommodate them. 
  • Clients can also pay a 100% to secure their reservation and to avoid high transfer costs.
  • In case of multiple days of activities, the Company requires a non-refundable commitment fee of 30% of the quoted costs In order to secure a booking. It is important to note that certain Suppliers may require full or partial payment to guarantee and confirm the reservation. If flights are arranged through the Company, the full cost of the flights will be required before any bookings are confirmed. Hence, the Company may ask for a higher deposit to process the booking. All Traveller’s must obtain comprehensive travel insurance.
  • The remaining balance must be paid 60 days prior to the travel date, unless otherwise stated in your quotation.
  • The quoted prices are valid for the specified dates and may be subject to adjustment if the requested services are not available at the time of booking. Any changes to the quotation requested by the Traveller and resulting in additional costs, will be billed to the Traveller.
  • Prices are also subject to change in the event of government-imposed taxes, fuel price increases, airfares, hotel charges, tourism levies, or the introduction of national, regional, or local taxes or levies of any kind. Prices for Supplier services may vary, but such changes will be communicated to the Traveller in writing whenever possible.
  • By accepting the quotation, it will be considered as an acknowledgment and acceptance of the Company’s Terms and Conditions of business.
  • In the event of there being an unscheduled cancellation/postponement/extension to the booking caused by flight delays, acts of nature, virus pandemics, strikes, terrorism or any other cause that is beyond the control of the Company, expenses relating to these unscheduled cancellations/postponements/extensions (hotel accommodation, etc.) will be for the Client’s account.
  • In the event of there being any increase in any of the foregoing costs prior to the issuing of the documents, such variation shall be for the Client’s account and payable on request by the Company, as shall any increase in the price(s) quoted arising from the fluctuation in rates of exchange, availability and seasonal changes and increases.
  • Travel documents will not be issued until such time that full payment is cleared by the Company’s and/or Supplier’s bankers.
  • The onus will be on the Client to check that there have been no changes in the price prior to making full and final payment.
  • Airfares are subject to the fare and fare rule conditions quoted by the airlines and cannot be guaranteed by the Company before payment.

8. PAYMENT POLICIES

  • Prices and Bookings are not guaranteed until tickets have been paid for in full and issued and are subject
    to change at any time prior.
  • We accept all major credit cards (such as Visa and Mastercard) and For credit card payments the Company will send a secure link.
  • For multi-day bookings the company requires a bank transfer plus the transfer costs.
  • If you opt to make payment with a credit card, the Company will need to convert the
    USD/EUR or other foreign currency payment into Capeverdean currency (ECV) using the prevailing bank selling rate of exchange on the day of payment processing. This conversion is necessary to comply withCapeverdean
    foreign exchange regulations.
  • The Company reserves the right to investigate, check and validate any form of payment presented for
    reservations, and based on information provided by their agents, reject, cancel or change reservations
    without further consultation with no obligation of providing reasons for doing so. The Company will not be
    liable for the information provided by third parties with regards to payment validation.
  • Electronic funds transfer (proof of payment must be e-mailed to the Company) and will be verified before
    the release of travel documentation or confirmation.
  • The Company and/or Suppliers do not accept payments made by cheques.

9. CANCELLATION POLICIES

Cancelation are only effective on receipt of a written cancellation.

Cancellation charges for day trip will be levied when Traveller’s cancel their confirmed reservations as follows:

  • Less than 48h Hours prior to start time: (Day trip) 30% of Total Booking (Commitment Fee).
  • Less than 24 hours prior to start time = 100%

In case of multiple days trip cancellation charges will be levied when Traveller’s cancel their confirmed reservations as follows:

  • 60 days prior to arrival: (travel) 30% of Total Booking (Commitment Fee).
  • Between 59 – 30 days prior to arrival = 50%
  • Between 29 and 14 days prior to arrival = 75%
  • Less than 7 days prior to arrival = 100%.
  • The Company contracts for services and accommodation with various Suppliers who have their own payment
    and cancellation policies. These policies may differ by Supplier and may be more stringent than the
    Company’s T’s and C’s and must be adhered to. Consequentially, the Supplier’s terms and conditions may
    override these terms and conditions to such an extent.                                                                           

10. Date changes
Availability of seats and date change fees are subject to the Supplier policies and fare or rate terms and
conditions. The Company can advise about the policies regarding a specific itinerary on request.
The Company can assist in making date changes for an additional charge or as per agreement. Please
enquire with the Company regarding these additional charges. These charges will be in addition to the
date change fees charged by the Supplier, including, airlines and other Suppliers. Some Suppliers may not
allow date changes. To change the travel dates of such tickets, the travel document must be submitted for
a refund or used in exchange for payment for new travel purchased for new travel dates.

11. Minimum number of participants required

All circuits with guaranteed departure operate with a minimum of 2 people, excluding tours/trips expressly specified with a minimum of 4 or more people. On circuits with guaranteed departures, if it is not possible to operate the trip, Kapverden Tours team will present an alternative trip, either with a trip with similar characteristics or with an economic advantage.

12. CLAIMS

Any non-conformity in the performance of a service included in the contract must be communicated to the agency in writing or in another appropriate way as soon as such non-conformity occurs, within a maximum period of 5 working days.

Please send your complaint to kapverdentours@gmail.com

13. DISABLED TRAVELLER’S
On Domestic flights, it is possible to transport wheelchairs, but please be aware that there may be an extra
fee due to limited space. It is crucial for the Company to be informed well in advance if the Traveller will be
travelling with a wheelchair.
While the Company is happy to provide guidance regarding holiday options, it is important to note that
many remote areas in Cape Verde lack elevator or ramp accessibility.

14. SCHEDULES & MEETING POINTS

All published itineraries may be subject to change due to weather or operational problems. Due to airline schedule changes, the departure dates or itineraries indicated in the different programs may change.

The passenger must ensure the departure point and time of his circuit, expressly indicated in each itinerary. We may contact you using the data provided by you by phone, whatsap, e-mail or other means provided by you. Failure to submit may result in loss of services without the right to return the corresponding amounts. This case can be applied if en route the passenger does not show up at the times indicated by the guides or assistants.